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Caregiver Emergency Training Expectations
How will I know that my caregiver has arrived and arrived on time?
If you hire privately, you will want to set up a system to monitor the comings and goings of your caregivers. Agencies that hire employees should have a telephony system in place to ensure that they track the arrival and departure of their caregivers.
EC4: ElderCare 4 Families has a telephony system that requires caregivers to clock in and out from the client’s telephone. If they are 10 minutes late, our office staff is notified so that they may investigate where they are and when they will arrive for their shift.
What happens if my caregiver is sick, on vacation or just not a good match for my loved one?
What happens if I need something and it is not during business hours?
A private caregiver would have to be willing to share her personal cell phone with you and be available to take calls after hours. An agency should serve their clients well by having their staff answer their phones 24/7!
EC4: Our telephones are answered 24/7 by people who regularly work in our office.